Procedure to file a complaint on SEBI SCORES: Register on SCORES portal. Mandatory details for filing complaints on SCORES: Name, PAN, Address, Mobile Number, E-mail ID. Benefits: Effective Communication, Speedy redressal of the grievances.
Online Resolution of Disputes through Conciliation /Arbitration (Smart ODR) The customers shall first take up the grievance by lodging a complaint directly with BgSE Financials Limited. If the grievance is not satisfactorily redressed, then the customer may, in accordance with the SCORES guidelines, escalate the same through the SCORES Portal in accordance with the process laid out therein. After exhausting all available options for resolving the grievance, if the investor is still unsatisfied with the outcome, they can opt for online resolution of the dispute through conciliation or arbitration on the SMART ODR Portal at https://smartodr.in/login
Alternatively, you can opt for online dispute resolution through the SMART ODR Portal if the grievance lodged with us was not satisfactorily resolved or at any stage of the subsequent escalations mentioned above. For details on the process and terms and conditions, please click here(https://www.sebi.gov.in/legal/master-circulars/dec-2023/master-circular-for-online-resolution-of-disputes-in-the-indian-securities-market_80236.html)
Refer : https://www.nseindia.com/invest/arbitration-status
Investments in securities market are subject to market risks; read all the related documents carefully before investing.
Attention investors: 1) Stock brokers can accept securities as margins from clients only by way of pledge in the depository system w.e.f September 01, 2020. 2) Update your e-mail and phone number with your stock broker / depository participant and receive OTP directly from depository on your e-mail and/or mobile number to create pledge. 3) Check your securities / MF / bonds in the consolidated account statement issued by NSDL/CDSL every month.
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